Well I guess we all have our own expectations etc. To Boulder I will say that I was definitly not suggesting that the cost of the charter was an appropriate restitution, that was your assumption. No demand was made Boulder. What I did say was that a free T shirt and a replacement spool of braid was a very poor response. No apology, no gee wizz we better check the batch and see what other unlucky souls ended up with this crap braid, no if you ever want some shimano products then please contact us for a great price. To name just a few great PR suggestions.
The comments regarding cortland braid being a great product are meaningless. The world is full of great products from great companies who make a booboo and then have to fix their cockup. What makes a really great company is how they stand behind their product.
A little PR goes a long way.
I guess the person concerned could have taken extra gear. Maybe it would have been another complete identical set, or perhaps another full spool of braid (of the same brand of course because it such a great product). Either solution would of course been of little use.
The point is that if you invest in what is supposed to be quality gear then you should be able to expect reliable performance.
To Gimp. please read my post again, I said that it was tested on the boat. Quite crudely I admit, with weighing scales. the difference however between the result of 14kg and the ecpected breaking strain was so significant that it hardly warranted clarification. How the retailer tested the braid I cannot say. I doubt though that they would acknowledge a problem if they were not certain that there was one.